Young people from Generation Z are increasingly turning to ChatGPT and other AI chatbots as affordable, on-demand alternatives to traditional talk therapy. Users praise the AI’s availability, non-judgmental responses, and lower cost compared to licensed therapists, with some claiming the chatbot has helped them more than years of conventional treatment.
However, licensed mental health professionals caution against relying solely on AI for therapy. While AI can support therapeutic tools and provide consistent empathy without fatigue, it lacks the intuition, clinical expertise, and personalized care that human therapists offer. Experts warn that overdependence on chatbots may hinder users’ ability to cope independently and could lead to inaccurate diagnoses or harmful advice.
Recent incidents involving AI chatbots providing dangerous recommendations have raised concerns about safety, especially for vulnerable and underage users. Mental health organizations, including the American Psychological Association, urge caution and stress that AI should complement, not replace, professional care. They highlight the need for responsible development of AI tools guided by licensed experts to fill gaps for those unable to afford traditional therapy.
